RETURNS AND EXCHANGES

EXCHANGES

All items can b e returned for an exchange within 30 days from delivery date if they are unworn, unwashed and with the original packaging. Please make sure the product size label is still intact (swing tags do not arrive with our products). We recommend inspecting your items before sending it back as we cannot accept any damaged or dirtied items.

SWIMWEAR- Do not peel off the hygiene label. Any return of swimwear and hygiene label has been removed or tampered with will not be accepted by ECHT.

If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued unless you specify something different in your returns form.

CHANGE OF MIND/WRONG SIZE

Items purchased can be returned within 14 days from the date of delivery for a full refund (excluding sale/outlet items).

Items returned beyond 14 days from the date of delivery period can be exchanged or a store credit (must be within30 days from the date of delivery).

Please make sure the product size label is still intact (swing tags do not arrive with our products). We recommend inspecting your items before sending it back as we cannot accept any damaged or dirtied items.

*SALE ITEMS

What is a sale item?

Items that are automatically discounted on our website.

Items that are not full priced.

Items that are purchased using FLASH20 discount code.

Can I used discount code on sale items?

Discount codes cannot be applied to items that are automatically discounted

Can I return sale items for an exchange, refund or store credit?

All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued (unless it falls under the Australian Consumer Law (Vic).

I just made a purchase and now the item I purchased is on sale - can you price match?

Unfortunately we are unable to amend any orders already confirmed and this includes price matching items that were purchased for full priced but are not on sale.

HOW TO LODGE A RETURN

You are currently responsible for the cost of returning items to us

1. Download a returns form

If you cannot print the form - write a handwritten note with all the information required in the form.

2. Fill in the form including your order #

It should be 6 digits and is not your Afterpay number. You can find your order number through your order confirmation email.

3. Ship the item back to us (you are responsible for paying for the shipping to return the item back to us) and you can use any carrier

Don't forget to include your returns forms so our team can process it correctly

ECHT
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

5. Keep your tracking number and receipt

6. Please allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return

7. If you do not provide a returns form we are unable to process it and not liable for your return not being processed correctly.

ORDER NOT QUITE RIGHT?

Please contact us immediately via this Faulty Form below and include photos of the faulty or incorrect item

Our customer service support team will contact you via email and we will try and resolve your query as best we can.

DO NOT RETURN any incorrect or damaged items before getting in touch with us.

CAN'T FIND THE ANSWER YOU WERE LOOKING FOR? DROP US A MESSAG

Please allow up to 2-3 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)

Please note that orders cannot be amended

Drop us a message here

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