Items can be returned for an exchange or a store credit within 60 days from delivery date if they are unworn, unwashed and with the original packaging.
Please make sure the product size label is still intact (swing tags do not arrive with our products). We recommend inspecting your items before sending it back as we cannot accept any damaged or dirtied items.
We do not accept the return of products under our change-of-mind policy that are:
- swimwear, socks, water bottles, gift cards, and items claimed under the Rewards program or final sale
If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued.
If your requested exchange is for the same product but different size and there is a price difference at the time of the exchange i.e. item is back to full price or on sale there will be no refund or store credit issued for the price difference.
If there are no notes accompanying your return a store credit will be issued automatically.
Discount codes from the returned order are final and cannot be refunded/store credited or applied to the exchange order.
Final sale items cannot be returned for any reason.
We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your ECHT product are additional to any rights you may have under consumer laws.