I'm shipping to:

United States

Please note your final order will be billed in US$.



We aim to get your orders out as quickly as possible, so once your order has been placed, our customer support team is unable to make any changes to your order

Even if you contact us immediately, our fulfilment team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped

This includes

- Cancelling your order

- Changing item/s or size

- Shipping and Billing address

- Adding items to an order

- Shipping method

- Payment method

To change your delivery address: 

Orders within Australia can be redirected via the Australia Post tracking page - https://auspost.com.au/track

For orders shipped with DHL Express, please contact DHL directly and they may have the ability to redirect your parcel depending on the circumstances


If you have provided an incorrect address at checkout, we are not liable to refund or replace the order


If you believe that you have received an incorrect item, did not get your full order or if your item is faulty/damaged please fill out this form


If you haven’t received your item as expected and you’re concerned it's missing or has been stolen, please check:
  • with other members of the household
  • in other locations around the front of your property
  • if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office
We do state in our shipping information that Echt cannot be held responsible for conditions beyond our control. This also includes receivers requesting to leave parcels in a safe place/ or without signatures.
Authority To Leave/Signature Release: This gives the delivery driver the authority to leave your package on the property if or when nobody is there to receive it. This means a signature is not required upon delivery. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. ECHT is not responsible for any parcels that are lost or stolen unless during transit. We advise you to select "Signature Required" if there is nowhere safe to leave a parcel.


What is a sale item?

Items that are automatically discounted on our website.

Items that are not full priced.

Can I used discount code on sale items?

Discount codes cannot be applied to items that are automatically discounted

Can I return sale items for an exchange, refund or store credit?

All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued (unless it falls under the Australian Consumer Law (Vic).

I just made a purchase and now the item I purchased is on sale - can you price match?

Unfortunately we are unable to amend any orders already confirmed and this includes price matching items that were purchased for full priced but are not on sale.

Can't find the answer you were looking for? Drop us a message

Please allow up to 2 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)

Thank you for your patience during this time

Please note that orders cannot be amended

Click here to get in touch with someone from our team