I'm shipping to:

United States

Please note your final order will be billed in US$.

FREE EXPRESS SHIPPING ON ORDERS $120 USD OR MORE
BUY NOW PAY LATER WITH AFTERPAY
FREE SHIPPING ON ORDERS $80 USD OR MORE

HELP WITH MY ORDER

I WANT TO MAKE CHANGES TO MY ORDER  

We aim to get your orders out as quickly as possible, so once your order has been placed, our customer support team is unable to make any changes to your order

Even if you contact us immediately, our fulfilment team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped

This includes

- Cancelling your order

- Changing item/s or size

- Shipping and Billing address

- Adding items to an order

- Shipping method

- Payment method


To change your delivery address: 

Orders within Australia can be redirected via the Australia Post tracking page - https://auspost.com.au/track

For orders shipped with DHL Express, please contact DHL directly and they may have the ability to redirect your parcel depending on the circumstances

 

If you have provided an incorrect address at checkout, we are not liable to refund or replace the order

ISSUES WITH MY ORDER

If you believe that you have received an incorrect item, did not get your full order or if your item is faulty/damaged please fill out this form

PARCEL DELIVERY ISSUE

The shipping courier that is selected at checkout is responsible for your delivery. If you believe that your order is lost or stolen, please reach out to the courier of your package first for further assistance.

Please also check with the following:
  • With other members of the household and neighbors
  • In other locations around the front of your property
  • If you have received a card, SMS or email notifying you that it’s been delivered to a local post office
If you have paid and included Route Package Protection and still cannot locate your package, please visit this page to file a claim. If you have any questions or need further assistance, please reach out to our support team here

 

SALE INFORMATION

What is a sale item?

Items that are automatically discounted on our website.

Items that are not full priced.

Can I used discount code on sale items?

Discount codes cannot be applied to items that are automatically discounted.

Discount codes cannot be used on accessories, gift cards and other products like Route Protection Package.

Can I return sale items for an exchange, refund or store credit?

All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued (unless it falls under the Australian Consumer Law (Vic).

I just made a purchase and now the item I purchased is on sale - can you price match?

Unfortunately we are unable to amend any orders already confirmed and this includes price matching items that were purchased for full priced but are not on sale.

Can't find the answer you were looking for? Drop us a message

Please allow up to 2 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)

Thank you for your patience during this time

Please note that orders cannot be amended

Click here to get in touch with someone from our team

STILL HAVE QUESTIONS?

DROP US A MESSAGE