I forgot to apply my discount code at checkout? 

Discount codes MUST be applied prior to payment being made. Unfortunately, we are unable to refund or reimburse the value of the discount code.

What products does my discount code apply to?

Discount codes are applicable to selected items only and vary depending on the specific discount code.

Can I used discount code on sale items?

Discount codes cannot be applied to items that are automatically discounted.

Discount codes cannot be used on accessories, gift cards and other products like Protect My Order.

Spend value to receive a free product excludes shipping, protect my order and gift cards.

Promotion cannot be used in conjunction with any other offer including discount codes

Some offers are valid for purchases made via the ECHT app only and cannot be honoured via desktop/mobile website purchases.

Free products cannot be returned. exchanged. Free product cannot be changed/substituted.

Free product is subject to stock availability.

We aim to get your orders out as quickly as possible, so once your order has been placed, our customer support team is unable to make any changes to your order

Even if you contact us immediately, our fulfilment team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped

This includes

- Cancelling your order

- Changing item/s or size

- Shipping and Billing address

- Adding items to an order

- Shipping method

- Payment method


To change your delivery address: 

Orders within Australia can be redirected via the Australia Post tracking page - https://auspost.com.au/track

For orders shipped with DHL Express, please contact DHL directly and they may have the ability to redirect your parcel depending on the circumstances

If you have provided an incorrect address at checkout, we are not liable to refund or replace the order

What is a sale item?

Items that are automatically discounted on our website.

Items that are not full priced.

Can I used discount code on sale items?

Discount codes cannot be applied to items that are automatically discounted.

Discount codes cannot be used on accessories, gift cards and other products like Protect My Order.

Can I return sale items for an exchange, refund or store credit?

All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued (unless it falls under the Australian Consumer Law (Vic).

I just made a purchase and now the item I purchased is on sale - can you price match?

Unfortunately we are unable to amend any orders already confirmed and this includes price matching items that were purchased for full priced but are not on sale.