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SHIPPING INFORMATION

IMPORTANT UPDATES

IMPORTANT UPDATES

AUSTRALIA POST

Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

You can also track your parcels on auspost.com.au by using the tracking tool.

DHL ORDERS

Click here to check the status of your parcel. All customs and duties are the responsibility of the customer

PACKAGE INSURANCE

We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft (only where your parcel has been left without authority) . The fee is paid by the customer and is a non refundable insurance protection. Protect My Order does not cover

Authority to Leave parcels 

Incorrect addresses.

Authority for someone to accept parcel from your local post office

For more information about Protect My Order, please visit this page.

Service Expected delivery time Cost
Standard

3-6 Business days from dispatch date

$5 for orders under $80.00

Free for orders $80.00 and over

 ( excludes physical gift cards)

Express

1-3 Business days from dispatch date

$10 AUD

Service Expected delivery time Cost
DHL Express

1-3 Business days

$20NZD for orders under $200 NZD

Free for orders $200NZD

(excludes physical gift cards and PO BOX)

Standard - PO BOX deliveries only

5-8 business days

$10 NZD for orders under $200NZD

Free for orders $200NZD and over

Service Expected delivery time Cost
DHL Express

2-4 Business days from dispatch date

In flight options available - see below *

$15 USD*

Free for orders over $200 USD *

* excludes USA Military and USE Remote Areas and PO BOX and physical gift cards

Service Expected delivery time Cost
STANDARD

7-10 Business days from dispatch date

$26 CAD

Free on orders over $200 CAD - excludes physical gift cards

DHL Express

3-5 Business Days

$32 CAD

Service Expected delivery time Cost
STANDARD

5-8 Business days from dispatch date

£15 POUNDS

Free on orders over £120 POUNDS - excludes physical gift cards

DHL Express

3-4 business days

£21 POUNDS

Country Service Expected delivery time Cost

Hong Kong

Japan

Taiwan

Malaysia

Singapore

Macao

Philippines

STANDARD

5-10 Business days from dispatch date

$30 AUD

Free for orders over $200AUD

Customs charges are not included in this service and exlcudes physical gift cards

Country Service Expected delivery time Cost

Czechia

France

Germany

Spain

Sweden

Norway

Italy

Finland

Switzerland

France

Samoa

Spain

STANDARD

10-15 Business days from dispatch date

$45 AUD

Free for orders over $250AUD

Customs charges are not included in this service and excludes physical gift cards

Country Service Expected delivery time Cost

Ireland

Croatia

Belgium

Slovakia

Iceland

Greece

Poland

Colombia

Luxembourg

Netherlands

Romania

CzechRepublic

Chile

Georgia

Finland

Taiwan

Serbia

Portugal

Austria

Cyrpus

United Arab Emirates

STANDARD

10-15 Business days from dispatch date

$55 AUD

Free for orders over $300AUD

Customs charges are not included in this service and excludes physical gift cards


INCORRECT ADDRESSES & SERVICE DISRUPTIONS

While we will do all we can to ensure your order is delivered on time and to the right address, ECHT cannot be held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout.

AUTHORITY TO LEAVE / SIGNATURE RELEASE

This gives the delivery driver the authority to leave your package on the property if or when nobody is there to receive it. This means a signature is not required upon delivery. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. ECHT is not responsible for any parcels that are lost or stolen unless during transit. We advise you to select "Signature Required" if there is nowhere safe to leave a parcel.
Authority  to leave includes authorisations by property and/or individual/business.

AUTHORITY FOR SOMEONE TO COLLECT PARCEL FROM YOUR POST OFFICE

This gives the Post Office employees to hand over your parcel to the nominated name requested on your tracking number link or web app. Once your parcel is marked delivered and accepted by the individual you have nominated, any lost or stolen items will be the responsibility of the customer. ECHT is not responsible for any parcels that are lost or stolen unless during transit.

OTHER SCENARIOS

If your parcel is being delivered to a building that contains multiple apartments/units/businesses and someone signs for your parcel i.e. concierge, reception - this is deemed as successfully delivered. ECHT takes no responsibility for any parcels not received in this scenario. To avoid this situation please utilise parcel collect, parcel lockers or alternative arrangements.

PROTECT MY ORDER

We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft. The fee is paid by the customer and is a non refundable insurance protection. This does not cover Authority to Leave packages and incorrect addresses.For more information about Protect My Order, please visit this page

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