SHIPPING INFORMATION

IMPORTANT UPDATES

Due to high volume of orders things may take a little longer than usual! Thank you for your support and patience.

AUSTRALIA POST

Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

You can also track your parcels on auspost.com.au by using the tracking tool.

DHL ORDERS

Click here to check the status of your parcel. All customs and duties are the responsibility of the customer

PACKAGE INSURANCE

We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft (only where your parcel has been left without authority) . The fee is paid by the customer and is a non refundable insurance protection. Protect My Order does not cover

Authority to Leave parcels
Incorrect addresses.
Authority for someone to accept parcel from your local post office

For more information about Protect My Order, please visit this page.

Australia

Service	Expected delivery time	Cost
STANDARD	3-6 Business days from dispatch date Place order by 15th Dec for delivery by Christmas	$5 for orders $15.00AUD and under Free for orders over $15.01AUD ( excludes physical gift cards)
EXPRESS	1-3 Business days from dispatch date Place order by 18th Dec for delivery by Christmas	$10 AUD Free on orders over $150 AUD - (excludes physical gift cards)

New Zealand

Service	Expected delivery time	Cost
STANDARD	5-8 Business days from dispatch date Place order by 11th Dec for delivery by Christmas	$10AUD for orders $50..00AUD and under Free for orders over $50.01AUD (excludes physical gift cards)
EXPRESS	1-3 Business days from dispatch	$28 NZD

United States

Service	Expected delivery time	Cost
EXPRESS	3-6 Business days from dispatch date In flight options available - see below *	$10 USD* Free for orders over $100 USD * * excludes USA Military and USE Remote Areas and PO BOX and physical gift cards

Remote areas

Orders under $100USD = $25 USD for remote areas viaDHL Standard . Free shipping for orders over $100USD.

Northern Mariana Islands, US Virgin Islands, Hawaii, Alaska, Guam, Puerto Rico, Armed Forces Europe, Armed Forces Pacific.

PO/APO/FPO Box Addresses -

if you would like this service please choose DHL Standard . Orders under $100USD = $35USD.

Orders over $100 USD = free shipping + $2 USD for PO BOX

Express shipping

Orders under $100USD =$35USD. Orders over $100 USD = free shipping.

Choosing express delivery with DHL offers the following free in flight delivery options for control, visibility and flexibility via SMS / eMail:

Deliver my package on Another Day: Scheduled delivery
Deliver my package to Another Address: Alternate Delivery to work or family.
Deliver my Package at a Safe Place: Authorise Shipment Release.
Deliver my package with Neighbour: Leave with neighbour, reception or guard.
Deliver my package at a DHL Service Point:Hold for Collection.
Request my Hold My Package: Vacation hold safekeeping up to 30 days.

End to end real time tracking and estimated delivery time is included.

Canada

Service	Expected delivery time	Cost
STANDARD	7-10 Business days from dispatch date Place order by 11th Dec for delivery by Christmas	$26 CAD Free on orders over $200 CAD - excludes physical gift cards
EXPRESS	3-5 Business Days	$32 CAD

Customs is included in your shipping

United Kingdom

Service	Expected delivery time	Cost
STANDARD	3-6 Business days from dispatch date Place order by 11th Dec for delivery by Christmas	$15 POUNDS Free on orders over $120 POUNDS - excludes physical gift cards
EXPRESS	3-4 business days	$21 POUNDS

Customs charges are not included.

Asia

Countries	Service	Expected delivery time	Cost
Hong Kong Japan Taiwan Malaysia Singapore Macao Philippines	STANDARD	5-10 Business days from dispatch date Place order by 30th November for delivery by Christmas	$30 AUD Free for orders over $200AUD Customs charges are not included in this service and exlcudes physical gift cards

Europe

Countries	Service	Expected delivery time	Cost
Czechia France Germany Spain Sweden Norway Italy Finland Switzerland France Samoa Spain	STANDARD	10-15 Business days from dispatch date Place order by 30th November for delivery by Christmas	$45 AUD Free for orders over $250AUD Customs charges are not included in this service and excludes physical gift cards

Rest of the World

Countries	Service	Expected delivery time	Cost
Ireland Austria United Arab Emirates Croatia Cyprus Belgium Serbia Slovakia Iceland Greece Luxemborg Poland Portugal Romania Czech Republic Chile Georgia	STANDARD	10-15 Business days from dispatch date Place order by 30th November for delivery by Christmas	$55 AUD Free for orders over $300AUD Customs charges are not included in this service and excludes physical gift cards

INCORRECT ADDRESSES & SERVICE DISRUPTIONS

While we will do all we can to ensure your order is delivered on time and to the right address, ECHT cannot be held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout.

AUTHORITY TO LEAVE / SIGNATURE RELEASE

This gives the delivery driver the authority to leave your package on the property if or when nobody is there to receive it. This means a signature is not required upon delivery. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. ECHT is not responsible for any parcels that are lost or stolen unless during transit. We advise you to select "Signature Required" if there is nowhere safe to leave a parcel.

Authority to leave includes authorisations by property and/or individual/business.

AUTHORITY FOR SOMEONE TO COLLECT PARCEL FROM YOUR POST OFFICE

This gives the Post Office employees to hand over your parcel to the nominated name requested on your tracking number link or web app. Once your parcel is marked delivered and accepted by the individual you have nominated, any lost or stolen items will be the responsibility of the customer. ECHT is not responsible for any parcels that are lost or stolen unless during transit.

OTHER SCENARIOS

If your parcel is being delivered to a building that contains multiple apartments/units/businesses and someone signs for your parcel i.e. concierge, reception - this is deemed as successfully delivered. ECHT takes no responsibility for any parcels not received in this scenario. To avoid this situation please utilise parcel collect, parcel lockers or alternative arrangements.

PROTECT MY ORDER

We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft. The fee is paid by the customer and is a non refundable insurance protection. This does not cover Authority to Leave packages and incorrect addresses.

For more information about Protect My Order, please visit this page

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