Purchase Protection*
Stolen packages
What is a Stolen package? Orders marked as "Delivered" but you have not received it (must not have selected "Authority to leave")
Lost items
What is a lost item? Items either delivered to an incorrect address or lost in transit (verified by carrier)
Damaged packages
What is a Damaged package? Packages arrived to you in a damaged condition.
*Purchase Protection is non-refundable and excludes all non-returnable items.
For change of mind returns, you will need to pay return shipping costs.
For further information, read our returns policy
![[Development Testing] Product - Color Name](http://us.echt.com.au/cdn/shop/products/BriStudio7th-179_dd15b0c4-5852-443b-9b36-7dd6ba931497_802x1024_crop_center.jpg?v=1660199066)
